Services

---

• BSS/OSS strategy, optimization, and implementation  
• Billing platform design, configuration, and validation  
• System migrations, conversions, and integrations  
• End‑to‑end testing (UAT, functional, regression, financial)  
• Defect identification, management, and resolution

• Development of operational workflows and M&Ps  
• Customer care process optimization  
• Logistics and fulfillment process improvements  
• KPI development, reporting, and performance tracking  
• Revenue assurance and quality assurance frameworks  

• MVNO launch readiness and operational setup  
• Wholesale partner management and issue resolution  
• Network, provisioning, and service troubleshooting  
• Coordination of cross‑functional and vendor teams  
• Support for enterprise‑level outages and escalations  

• Management of multi‑vendor, multi‑system initiatives  
• Requirements gathering, customer journey mapping, and solution design  
• Product roadmap support for billing, rating, and customer experience  
• Oversight of testing, deployment, and post‑launch stabilization
• Requirements gathering, customer journey mapping, and solution design 
• Product roadmap support for billing, rating, and customer experience
• Oversight of testing, deployment,  and post-launch stabilization 

• Operational assessments and gap analysis  
• Technology and vendor evaluations (including RFP creation)  
• Business readiness planning for new products and offers  
• Guidance on scaling operations for growth

Maybe you are in a need for a specific resource to fill in a gap while you look to find a longer term full time person. Our staffing augmentation service allows you to set the parameters.

• Short term or long term engagements 
• Assistance in identifying business and human resource needs to support operation
• Assist management team in identifying, interviewing, and hiring
• Create, and assist in the training of a full-time operations team